Hochschulschrift
Cognitive and affective organizational identification of frontline employees : an investigation in a customer complaint context
- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- Extent
-
Online-Ressource
- Language
-
Englisch
- Notes
-
Universität Münster, Dissertation, 2017
- Classification
-
Management
- Keyword
-
Reklamation
Arbeitsverhalten
Arbeitspsychologie
Persönlichkeitspsychologie
Selbstevaluation
- Event
-
Veröffentlichung
- (where)
-
Münster
- (who)
-
Universitäts- und Landesbibliothek Münster
- (when)
-
2017
- Creator
-
Kubik, Fabian
- Contributor
- URN
-
urn:nbn:de:hbz:6-41249495336
- Rights
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
15.08.2025, 7:23 AM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Object type
- Hochschulschrift
Associated
- Kubik, Fabian
- Krafft, Manfred
- Universitäts- und Landesbibliothek Münster
Time of origin
- 2017
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Customer-to-Customer misbehavior : stopping the spread: how blame attributions drive Customer-to-Costumer misbehavior contagion and what frontline employees can do ti curb ist
Customer satisfaction with complaint responses under the moderation of involvement
A meta-analysis of organizational complaint handling and customer responses
Complaint
Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
Reducing turnover intention: perceived organizational support for frontline employees
The Complaint
Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
The impact of customer discounts on frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Digital technology in service encounters : effects on frontline employees and customer responses
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Customer-to-Customer misbehavior : stopping the spread: how blame attributions drive Customer-to-Costumer misbehavior contagion and what frontline employees can do ti curb ist
Customer satisfaction with complaint responses under the moderation of involvement
A meta-analysis of organizational complaint handling and customer responses
Complaint
Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
Reducing turnover intention: perceived organizational support for frontline employees
The Complaint
Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
The impact of customer discounts on frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Digital technology in service encounters : effects on frontline employees and customer responses
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Customer-to-Customer misbehavior : stopping the spread: how blame attributions drive Customer-to-Costumer misbehavior contagion and what frontline employees can do ti curb ist
Customer satisfaction with complaint responses under the moderation of involvement
A meta-analysis of organizational complaint handling and customer responses
Complaint
Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
Reducing turnover intention: perceived organizational support for frontline employees
The Complaint