Hochschulschrift
Digital technology in service encounters : effects on frontline employees and customer responses
- Alternative title
-
The effects of digital technology on frontline employees and customer responses in service encounters
- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- ISBN
-
9783658378844
3658378840
- Dimensions
-
21 cm, 386 g
- Extent
-
xviii, 271 Seiten
- Language
-
Englisch
- Notes
-
Illustrationen
Universität Koblenz-Landau, Dissertation, 2021
- Keyword
-
Dienstleistungsbetrieb
Digitalisierung
Kundendienst
Neue Technologie
Technikbewertung
- Event
-
Veröffentlichung
- (where)
-
Wiesbaden, Germany
- (who)
-
Springer Gabler
- (when)
-
[2022]
- Creator
- Contributor
- Table of contents
- Rights
-
Bei diesem Objekt liegt nur das Inhaltsverzeichnis digital vor. Der Zugriff darauf ist unbeschränkt möglich.
- Last update
-
11.06.2025, 2:07 PM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Object type
- Hochschulschrift
Associated
- Christ-Brendemühl, Sonja
- Springer Fachmedien Wiesbaden
- Springer Gabler
Time of origin
- [2022]
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Reducing turnover intention: perceived organizational support for frontline employees
Using the Collective Wisdom of Frontline Employees in Strategic Issue Management
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The impact of customer discounts on frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Cognitive and affective organizational identification of frontline employees : an investigation in a customer complaint context
Unintended consequences of in-store technology for frontline employees: An empirics-first approach
Customer-to-Customer misbehavior : stopping the spread: how blame attributions drive Customer-to-Costumer misbehavior contagion and what frontline employees can do ti curb ist
Customer Lock-in During Service Encounters
Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
Mitigating customer bias in intergroup service encounters
Reducing turnover intention: perceived organizational support for frontline employees
Using the Collective Wisdom of Frontline Employees in Strategic Issue Management