Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
- Alternative title
-
Gestaltung der Kunden-Anbieter-Beziehung im Dienstleistungsbereich : Frontline-Mitarbeiter als Schlüsselfaktor für die Verbesserung der Dienstleistungsproduktivität
- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- Extent
-
Online-Ressource
- Language
-
Englisch
- Notes
-
Cottbus, BTU Cottbus - Senftenberg, Dissertation, 2022
- Keyword
-
Dienstleistungssektor
Dienstleistung
Produktivität
Dienstleistungsangebot
Öffentliche Dienstleistung
Produktivität
Qualität
Angestellter
Kunde
- Event
-
Veröffentlichung
- (where)
-
Cottbus
- (who)
-
BTU Cottbus - Senftenberg
- (when)
-
2023
- Creator
-
Gliem, Silvia
- Contributor
-
Hipp, Christiane
Brusch, Michael
Albrecht, Eike
- DOI
-
10.26127/BTUOpen-6306
- URN
-
urn:nbn:de:kobv:co1-opus4-63067
- Rights
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
14.08.2025, 10:49 AM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Gliem, Silvia
- Hipp, Christiane
- Brusch, Michael
- Albrecht, Eike
- BTU Cottbus - Senftenberg
Time of origin
- 2023
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