- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- ISSN
-
1552-7824
- Extent
-
Online-Ressource
- Language
-
Englisch
- Notes
-
online resource.
- Bibliographic citation
-
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters ; volume:48 ; number:3 ; day:9 ; month:12 ; year:2019 ; pages:478-498 ; date:5.2020
Journal of the Academy of Marketing Science / Academy of Marketing Science ; 48, Heft 3 (9.12.2019), 478-498, 5.2020
- Creator
-
Kranzbühler, Anne-Madeleine
Zerres, Alfred
Kleijnen, Mirella H. P.
Verlegh, Peeter W. J.
- Contributor
-
SpringerLink (Online service)
- DOI
-
10.1007/s11747-019-00707-0
- URN
-
urn:nbn:de:101:1-2020070723415217068037
- Rights
-
Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
14.08.2025, 10:57 AM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Kranzbühler, Anne-Madeleine
- Zerres, Alfred
- Kleijnen, Mirella H. P.
- Verlegh, Peeter W. J.
- SpringerLink (Online service)
Other Objects (12)
Emotions in service recovery encounters
Customer Lock-in During Service Encounters
Beyond simple valence: Discrete emotions as mediators of political communication effects on trust in politicians
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Feeling the Unknown: Emotions of Uncertainty and Their Valence
Emotional aging : a discrete emotions perspective
Customer engagement behavior : an empirical analysis of the role of customer emotions in customer interactions
Exploring university instructors' achievement goals and discrete emotions
Exploring university instructors' achievement goals and discrete emotions
US and Japanese adolescents’ emotions across time: variation by valence and arousal
Digital technology in service encounters : effects on frontline employees and customer responses
Emotions in service recovery encounters
Customer Lock-in During Service Encounters
Beyond simple valence: Discrete emotions as mediators of political communication effects on trust in politicians
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Feeling the Unknown: Emotions of Uncertainty and Their Valence
Emotional aging : a discrete emotions perspective
Customer engagement behavior : an empirical analysis of the role of customer emotions in customer interactions
Exploring university instructors' achievement goals and discrete emotions
Exploring university instructors' achievement goals and discrete emotions
US and Japanese adolescents’ emotions across time: variation by valence and arousal
Digital technology in service encounters : effects on frontline employees and customer responses
Emotions in service recovery encounters
Customer Lock-in During Service Encounters
Beyond simple valence: Discrete emotions as mediators of political communication effects on trust in politicians
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Feeling the Unknown: Emotions of Uncertainty and Their Valence
Emotional aging : a discrete emotions perspective
Customer engagement behavior : an empirical analysis of the role of customer emotions in customer interactions
Exploring university instructors' achievement goals and discrete emotions
Exploring university instructors' achievement goals and discrete emotions
US and Japanese adolescents’ emotions across time: variation by valence and arousal