- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- Dimensions
-
30 cm
- Extent
-
111 verschieden gezählte Seiten
- Language
-
Englisch
- Notes
-
Diagramme
Enthält Sonderabdrucke
Katholische Universität Eichstätt-Ingolstadt, Dissertation, 2017
- Keyword
-
Kundendienst
Dienstleistung
Qualität
Qualitätsmanagement
Verbraucherverhalten
Gefühl
Sozialkompetenz
Betriebliche Bildungsarbeit
Dienstleistungsmanagement
Kundenbetreuung
Kundenmanagement
Emotionales Verhalten
Verbraucherverhalten
- Table of contents
- Rights
-
Bei diesem Objekt liegt nur das Inhaltsverzeichnis digital vor. Der Zugriff darauf ist unbeschränkt möglich.
- Last update
-
11.03.2025, 12:07 PM CET
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Object type
- Hochschulschrift
Associated
Time of origin
- Juni 2017
Other Objects (12)
![Emotions in service recovery encounters [cumulative dissertation]](/assets/placeholder/searchResultMediaUnknown.png)
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Service robots, agency and embarrassing service encounters
Affective complementarity in service encounters
Successful emotions : how emotions drive cognitive performance
New perspectives on customer experience in service recovery
Digital technology in service encounters : effects on frontline employees and customer responses
Automated service oriented impact analysis and recovery alternative selection
Negative interaction spirals during service encounters : insights from human-human and human-robot interactions
Weiterempfehlungen mit Service-Recovery : ein Vergleich zwischen Sender und Empfänger
Supporting IT Service Fault Recovery with an Automated Planning Method
New perspectives on customer experience in service recovery [cumulative dissertation]
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Service robots, agency and embarrassing service encounters
Affective complementarity in service encounters
Successful emotions : how emotions drive cognitive performance
New perspectives on customer experience in service recovery
Digital technology in service encounters : effects on frontline employees and customer responses
Automated service oriented impact analysis and recovery alternative selection
Negative interaction spirals during service encounters : insights from human-human and human-robot interactions
Weiterempfehlungen mit Service-Recovery : ein Vergleich zwischen Sender und Empfänger
Supporting IT Service Fault Recovery with an Automated Planning Method
New perspectives on customer experience in service recovery [cumulative dissertation]
Emotions in service recovery encounters [cumulative dissertation]
Mitigating customer bias in intergroup service encounters
Service robots, agency and embarrassing service encounters
Affective complementarity in service encounters
Successful emotions : how emotions drive cognitive performance
New perspectives on customer experience in service recovery
Digital technology in service encounters : effects on frontline employees and customer responses
Automated service oriented impact analysis and recovery alternative selection
Negative interaction spirals during service encounters : insights from human-human and human-robot interactions
Weiterempfehlungen mit Service-Recovery : ein Vergleich zwischen Sender und Empfänger
Supporting IT Service Fault Recovery with an Automated Planning Method