When Does Salespeople’s Customer Orientation Lead to Customer Loyalty? : The Differential Effects of Relational and Functional Customer Orientation
- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- Extent
-
Online-Ressource
- Language
-
Englisch
- Bibliographic citation
-
Scientific working papers ; W135e
- Event
-
Veröffentlichung
- (where)
-
Mannheim
- (who)
-
Universitätsbibliothek Mannheim
- (when)
-
2010
- Creator
- URN
-
urn:nbn:de:bsz:180-madoc-345374
- Rights
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
15.08.2025, 7:19 AM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Homburg, Christian
- Müller, Michael
- Klarmann, Martin
- Universitätsbibliothek Mannheim
Time of origin
- 2010
Other Objects (12)
Kundenorientierung mit System : mit Customer-Orientation-Management zu profitablem Wachstum
Effektives Management der Kundenorientierung : das CUSTOR- (Customer-orientation)-System als Wegweiser
When should the customer really be king? : On the optimum level of salesperson customer orientation in sales encounters
Customer experience management
On Closeness to the Customer in Industrial Markets
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Experience Management
Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty - An Empirical Analysis
How Organizational Complaint Handling Drives Customer Loyalty : An Analysis of the Mechanistic and the Organic Approach
Customer acquisition excellence - systematisches Management der Neukundengewinnung
Determinants of customer benefits in business-to-business markets : a cross-cultural comparison
Kundenorientierung mit System : mit Customer-Orientation-Management zu profitablem Wachstum
Effektives Management der Kundenorientierung : das CUSTOR- (Customer-orientation)-System als Wegweiser
When should the customer really be king? : On the optimum level of salesperson customer orientation in sales encounters
Customer experience management
On Closeness to the Customer in Industrial Markets
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Experience Management
Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty - An Empirical Analysis
How Organizational Complaint Handling Drives Customer Loyalty : An Analysis of the Mechanistic and the Organic Approach
Customer acquisition excellence - systematisches Management der Neukundengewinnung
Determinants of customer benefits in business-to-business markets : a cross-cultural comparison
Kundenorientierung mit System : mit Customer-Orientation-Management zu profitablem Wachstum
Effektives Management der Kundenorientierung : das CUSTOR- (Customer-orientation)-System als Wegweiser
When should the customer really be king? : On the optimum level of salesperson customer orientation in sales encounters
Customer experience management
On Closeness to the Customer in Industrial Markets
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Experience Management
Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty - An Empirical Analysis
How Organizational Complaint Handling Drives Customer Loyalty : An Analysis of the Mechanistic and the Organic Approach
Customer acquisition excellence - systematisches Management der Neukundengewinnung