Targeted and perceived service quality
Abstract: Businesses that want to keep pace with the change and time are establishing new departments. Through those departments the business can take decisions and actions rapidly and so that they can keep themselves updated. However, this situation can cause inconsistencies between managers and departments working with multi-departments such as hotel businesses in service industry. This paper provides an extensive literature review aiming to present and discuss models and methods of how the perceived service quality has been and should be studied and handled. By doing so this paper supports both academia, by providing a review of the service quality literature, and industry, by summarizing landmark studies that can be used as benchmark for daily operations and/or company strategies
- Standort
-
Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
-
Online-Ressource
- Sprache
-
Englisch
- Anmerkungen
-
Veröffentlichungsversion
begutachtet (peer reviewed)
In: Journal of Tourism, Heritage & Services Marketing ; 5 (2019) 2 ; 43-49
- Ereignis
-
Veröffentlichung
- (wo)
-
Mannheim
- (wer)
-
SSOAR - Social Science Open Access Repository
- (wann)
-
2019
- Urheber
-
Gür, Oya Altinsoy
- DOI
-
10.5281/zenodo.3601683
- URN
-
urn:nbn:de:0168-ssoar-67079-4
- Rechteinformation
-
Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
25.03.2025, 13:52 MEZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Beteiligte
- Gür, Oya Altinsoy
- SSOAR - Social Science Open Access Repository
Entstanden
- 2019
Ähnliche Objekte (12)
Multi-episodic perceived quality of telecommunication services
Perceived usefulness, service quality and loyalty incentives: Effects on electronic service continuance
Perceived Quality of Mobile Services: A Segment-Specific Analysis
Exploring the relationships among service quality features, perceived value and customer satisfaction
System quality, user satisfaction, and perceived net benefits of mobile broadband services
The Effects of O2O Service Factors on Sequel Service Adoption: O2O Service Quality Dimensions and Perceived Fit
Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping
Consumer Flexibility, Data Quality and Targeted Pricing
Consumer flexibility, data quality and targeted pricing
Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth
External auditors' trust and perceived quality of interactions
Emotion and Perceived Quality Guidelines for Industrial Designers
Multi-episodic perceived quality of telecommunication services
Perceived usefulness, service quality and loyalty incentives: Effects on electronic service continuance
Perceived Quality of Mobile Services: A Segment-Specific Analysis
Exploring the relationships among service quality features, perceived value and customer satisfaction
System quality, user satisfaction, and perceived net benefits of mobile broadband services
The Effects of O2O Service Factors on Sequel Service Adoption: O2O Service Quality Dimensions and Perceived Fit
Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping
Consumer Flexibility, Data Quality and Targeted Pricing
Consumer flexibility, data quality and targeted pricing
Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth
External auditors' trust and perceived quality of interactions
Emotion and Perceived Quality Guidelines for Industrial Designers
Multi-episodic perceived quality of telecommunication services
Perceived usefulness, service quality and loyalty incentives: Effects on electronic service continuance
Perceived Quality of Mobile Services: A Segment-Specific Analysis
Exploring the relationships among service quality features, perceived value and customer satisfaction
System quality, user satisfaction, and perceived net benefits of mobile broadband services
The Effects of O2O Service Factors on Sequel Service Adoption: O2O Service Quality Dimensions and Perceived Fit
Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping
Consumer Flexibility, Data Quality and Targeted Pricing
Consumer flexibility, data quality and targeted pricing
Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth
External auditors' trust and perceived quality of interactions