The burnout level of call center agents in metro Manila, Philippines
Abstract: The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job
- Standort
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Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
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Online-Ressource
- Sprache
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Englisch
- Anmerkungen
-
Veröffentlichungsversion
begutachtet (peer reviewed)
In: International Letters of Social and Humanistic Sciences (2016) 70 ; 21-29
- Ereignis
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Veröffentlichung
- (wo)
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Mannheim
- (wann)
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2016
- Urheber
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Montalbo, Agnes F.
- DOI
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10.18052/www.scipress.com/ILSHS.70.21
- URN
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urn:nbn:de:101:1-2019080411484340142066
- Rechteinformation
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Open Access; Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
15.08.2025, 07:37 MESZ
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Beteiligte
- Montalbo, Agnes F.
Entstanden
- 2016
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