The burnout level of call center agents in metro Manila, Philippines

Journal article | Zeitschriftenartikel

The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.

Angaben zum Objekt

• ISSN: 2300-2697
• Umfang: Seite(n): 21-29
• Sprache: Englisch
• Anmerkungen: Status: Veröffentlichungsversion; begutachtet (peer reviewed)

Verweise und Beziehungen

• Erschienen in: International Letters of Social and Humanistic Sciences(70)

Klassifikation und Themen

• Thema: Wirtschaft ; Psychologie ; Soziologie, Anthropologie ; Berufsforschung, Berufssoziologie ; Allgemeine Psychologie ; Medizinsoziologie ; Philippinen ; Call Center ; Frau ; Berufsanfänger ; psychische Gesundheit ; physische Belastung ; Wohlbefinden ; Burnout

Beteiligte, Orts- und Zeitangaben

• Ereignis: Geistige Schöpfung
• (wer): Montalbo, Agnes F.
• Ereignis: Veröffentlichung
• (wo): Schweiz
• (wann): 2016

Weitere Informationen

• DOI: https://doi.org/10.18052/www.scipress.com/ILSHS.70.21
• Rechteinformation: GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
• Letzte Aktualisierung: 21.06.2024, 16:26 MESZ