Journal article | Zeitschriftenartikel

The burnout level of call center agents in metro Manila, Philippines

The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.

The burnout level of call center agents in metro Manila, Philippines

Urheber*in: Montalbo, Agnes F.

Attribution 4.0 International

0
/
0

ISSN
2300-2697
Extent
Seite(n): 21-29
Language
Englisch
Notes
Status: Veröffentlichungsversion; begutachtet (peer reviewed)

Bibliographic citation
International Letters of Social and Humanistic Sciences(70)

Subject
Wirtschaft
Psychologie
Soziologie, Anthropologie
Berufsforschung, Berufssoziologie
Allgemeine Psychologie
Medizinsoziologie
Philippinen
Call Center
Frau
Berufsanfänger
psychische Gesundheit
physische Belastung
Wohlbefinden
Burnout

Event
Geistige Schöpfung
(who)
Montalbo, Agnes F.
Event
Veröffentlichung
(where)
Schweiz
(when)
2016

DOI
Rights
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
Last update
21.06.2024, 4:26 PM CEST

Data provider

This object is provided by:
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln. If you have any questions about the object, please contact the data provider.

Object type

  • Zeitschriftenartikel

Associated

  • Montalbo, Agnes F.

Time of origin

  • 2016

Other Objects (12)