Journal article | Zeitschriftenartikel
The burnout level of call center agents in metro Manila, Philippines
The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.
- ISSN
-
2300-2697
- Extent
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Seite(n): 21-29
- Language
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Englisch
- Notes
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Status: Veröffentlichungsversion; begutachtet (peer reviewed)
- Bibliographic citation
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International Letters of Social and Humanistic Sciences(70)
- Subject
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Wirtschaft
Psychologie
Soziologie, Anthropologie
Berufsforschung, Berufssoziologie
Allgemeine Psychologie
Medizinsoziologie
Philippinen
Call Center
Frau
Berufsanfänger
psychische Gesundheit
physische Belastung
Wohlbefinden
Burnout
- Event
-
Geistige Schöpfung
- (who)
-
Montalbo, Agnes F.
- Event
-
Veröffentlichung
- (where)
-
Schweiz
- (when)
-
2016
- DOI
- Rights
-
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
- Last update
-
21.06.2024, 4:26 PM CEST
Data provider
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln. If you have any questions about the object, please contact the data provider.
Object type
- Zeitschriftenartikel
Associated
- Montalbo, Agnes F.
Time of origin
- 2016