Understanding the cultural antecedents of quality management in tourism
Abstract: Purpose: The purpose of this paper is to analyse the causes that have led to a rather fragmented view of quality management among tourism marketing organisations in Germany. The aim is to identify and to interpret the relevant societal cultural factors underpinning German management. The paper examines the influence of culture on the perception and performance of quality management in tourism organisations. Design/methodology/approach: The study is based on a data set which previously explored and analysed the diffusion of total quality management in German public tourism marketing organisations. In this paper, the data set has been re-analysed and mapped against societal cultural elements. The analysis evaluates cultural factors that influence perceptions among German tourism marketing organisations on quality management. Findings: This paper identifies cultural aspects that influence the perception and performance of quality in tourism organisations. The findings relate cultural
- Location
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Deutsche Nationalbibliothek Frankfurt am Main
- Extent
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Online-Ressource
- Language
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Englisch
- Notes
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Veröffentlichungsversion
begutachtet (peer reviewed)
In: Managing Service Quality ; 23 (2013) 2 ; 131-148
- Event
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Veröffentlichung
- (where)
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Mannheim
- (when)
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2013
- DOI
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10.1108/09604521311303417
- URN
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urn:nbn:de:0168-ssoar-50190-7
- Rights
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Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
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14.08.2025, 10:56 AM CEST
Data provider
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Time of origin
- 2013
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