Understanding the cultural antecedents of quality management in tourism
Abstract: Purpose: The purpose of this paper is to analyse the causes that have led to a rather fragmented view of quality management among tourism marketing organisations in Germany. The aim is to identify and to interpret the relevant societal cultural factors underpinning German management. The paper examines the influence of culture on the perception and performance of quality management in tourism organisations. Design/methodology/approach: The study is based on a data set which previously explored and analysed the diffusion of total quality management in German public tourism marketing organisations. In this paper, the data set has been re-analysed and mapped against societal cultural elements. The analysis evaluates cultural factors that influence perceptions among German tourism marketing organisations on quality management. Findings: This paper identifies cultural aspects that influence the perception and performance of quality in tourism organisations. The findings relate cultural
- Standort
-
Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
-
Online-Ressource
- Sprache
-
Englisch
- Anmerkungen
-
Veröffentlichungsversion
begutachtet (peer reviewed)
In: Managing Service Quality ; 23 (2013) 2 ; 131-148
- Ereignis
-
Veröffentlichung
- (wo)
-
Mannheim
- (wann)
-
2013
- DOI
-
10.1108/09604521311303417
- URN
-
urn:nbn:de:0168-ssoar-50190-7
- Rechteinformation
-
Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
14.08.2025, 10:56 MESZ
Datenpartner
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Entstanden
- 2013
Ähnliche Objekte (12)
Understanding the cultural antecedents of quality management in tourism
Dynamic capabilities in tourism businesses: antecedents and outcomes
Understanding service modularity - antecedents, processes, and operationalization
Cultural Tourism in Europe
Cultural heritage and tourism
Cultural tourism : case study Portugal
Economic impact of cultural tourism
Toward a better understanding of innovation orientation - a cross-cultural investigation of antecedents and performance implications
Understanding the antecedents of intention for using mobile learning
Understanding online quality signals in crowdfunding : an analysis of antecedents and underlying mechanisms of campaign success
Toward a better understanding of proactive market orientation : a cross-cultural examination of performance consequences and antecedents
Toward a better understanding of absorptive capacity : a cross-cultural investigation of its antecedents and performance implications
Understanding the cultural antecedents of quality management in tourism
Dynamic capabilities in tourism businesses: antecedents and outcomes
Understanding service modularity - antecedents, processes, and operationalization
Cultural Tourism in Europe
Cultural heritage and tourism
Cultural tourism : case study Portugal
Economic impact of cultural tourism
Toward a better understanding of innovation orientation - a cross-cultural investigation of antecedents and performance implications
Understanding the antecedents of intention for using mobile learning
Understanding online quality signals in crowdfunding : an analysis of antecedents and underlying mechanisms of campaign success
Toward a better understanding of proactive market orientation : a cross-cultural examination of performance consequences and antecedents
Toward a better understanding of absorptive capacity : a cross-cultural investigation of its antecedents and performance implications
Understanding the cultural antecedents of quality management in tourism
Dynamic capabilities in tourism businesses: antecedents and outcomes
Understanding service modularity - antecedents, processes, and operationalization
Cultural Tourism in Europe
Cultural heritage and tourism
Cultural tourism : case study Portugal
Economic impact of cultural tourism
Toward a better understanding of innovation orientation - a cross-cultural investigation of antecedents and performance implications
Understanding the antecedents of intention for using mobile learning
Understanding online quality signals in crowdfunding : an analysis of antecedents and underlying mechanisms of campaign success
Toward a better understanding of proactive market orientation : a cross-cultural examination of performance consequences and antecedents