A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19; ICT and Municipal Service Delivery

Abstract: South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal service delivery has amplified. Much like Covid-19, the fourth industrial revolution too erupted into every facet of public and private life but more optimistically, so as it promises to fast track economic development, ease mundane daily tasks and improve services and systems. This article explores municipal service delivery in South Africa and its intersection with emerging technologies, further providing prospects for future application. The article relies on a qualitative approach, reviewing primary and secondary literature, such as statistics, reports and journal articles to explore how advanced and emerging technologies have been applied at a local level to improve municipal service

Object Details

• Location: Deutsche Nationalbibliothek Frankfurt am Main
• Extent: Online-Ressource
• Language: Englisch
• Notes: Veröffentlichungsversion ; begutachtet (peer reviewed) ; In: EUREKA: Social and Humanities (2022) 2 ; 70-85

Classification and Topics

• Classification: Politik

Contributors, Places and Time

• Event: Veröffentlichung
• (where): Mannheim
• (who): SSOAR, GESIS – Leibniz-Institut für Sozialwissenschaften e.V.
• (when): 2022
• Creator: Joseph, Juliet Eileen ; Williams, Robyn

Further information

• DOI: 10.21303/2504-5571.2022.002284
• URN: urn:nbn:de:101:1-2023072609000344939520
• Rights: Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Last update: 14.08.2023, 10:27 AM CEST