Annette Wenninger
Wirtschaftswissenschaftlerin
Hat mitgewirkt an:
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Anywhere, Anytime, Autonomous – Meeting Customer Needs in the Digital Age through Omni-Channel and Proactive Service Management
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A Contextualized Acceptance Model for Proactive Smart Services
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Improving customer satisfaction in proactive service design: a Kano model approach
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Improving customer satisfaction in proactive service design : A Kano model approach