Improving customer satisfaction in proactive service design: a Kano model approach
- Standort
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Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
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Online-Ressource
- Sprache
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Englisch
- Erschienen in
-
In: Electronic Markets, 32, 3, S. 1399-1418
- Ereignis
-
Veröffentlichung
- (wo)
-
Augsburg
- (wer)
-
Universität Augsburg
- (wann)
-
2022
- Ereignis
-
Veröffentlichung
- (wo)
-
Berlin
- (wer)
-
Springer Science and Business Media LLC
- (wann)
-
2022
- Urheber
- DOI
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10.1007/s12525-022-00565-9
- URN
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urn:nbn:de:bvb:384-opus4-969526
- Rechteinformation
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
14.08.2025, 10:53 MESZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
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Beteiligte
- Wenninger, Annette
- Rau, Daniel
- Röglinger, Maximilian
- Universität Augsburg
- Springer Science and Business Media LLC
Entstanden
- 2022
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