Arbeitspapier

Citizen coproduction and efficient public good provision: Theory and evidence from local public libraries

to related objects

In both public administration and economics, efficiency is brought forward as an important criterion for evaluating administrative actions. Clearly, its value as an assessment principle depends on our ability to adequately measure efficiency. This article argues that citizen's coproduction in public services requires a careful reassessment of how we approach the measurement of productive efficiency in public service delivery. Theoretically, we illustrate that using observable outcomes (e.g., library circulation, school results, health outcomes, fires extinguished, crimes solved) as output indicators is inappropriate and leads to biased estimates of public service providers' productive efficiency. This bias arises because citizens co-determine final outputs, leaving them at least partly beyond the service providers' control. Empirically, we find supportive evidence of both the existence and importance of such 'demand-induced' bias.

Language
Englisch

Bibliographic citation
Series: WZB Discussion Paper ; No. SP II 2012-108

Classification
Wirtschaft
Semiparametric and Nonparametric Methods: General
Optimization Techniques; Programming Models; Dynamic Analysis
Analysis of Education
Subject
citizen coproduction
public service provision
technical efficiency
local government
libraries

Event
Geistige Schöpfung
(who)
De Witte, Kristof
Geys, Benny
Event
Veröffentlichung
(who)
Wissenschaftszentrum Berlin für Sozialforschung (WZB)
(where)
Berlin
(when)
2012

Handle
Last update
10.03.2025, 11:42 AM CET

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Object type

  • Arbeitspapier

Associated

  • De Witte, Kristof
  • Geys, Benny
  • Wissenschaftszentrum Berlin für Sozialforschung (WZB)

Time of origin

  • 2012

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