The development of a questionnaire to measure business process maturity

Journal article | Zeitschriftenartikel

Purpose: the creation of a questionnaire for business process maturity measurement. Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability. Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model. Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them. Practical implications. This research provides a questionnaire for practitioners to assess business process maturity. Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and findings. Research limitations/Future research. The authors suggests applying the questionnaire to a larger sample size as well as expanding the statistical methods used. Paper type - empirical.

Object Details

• Alternative title: Разработка анкеты для измерения зрелости бизнес-процессов ; Розробка анкети для вимірювання зрілості бізнес-процесів
• ISSN: 2523-451X
• Extent: Seite(n): 125-134
• Language: Englisch
• Notes: Status: Veröffentlichungsversion; begutachtet (peer reviewed)

References and Relationships

• Bibliographic citation: European Journal of Management Issues, 25(3-4)

Classification and Topics

• Subject: Wirtschaft ; Wirtschaftswissenschaften

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Aberle, David ; Henkel, Jan
• Event: Veröffentlichung
• (when): 2017

Further information

• DOI: https://doi.org/10.15421/191716
• Rights: GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
• Last update: 21.06.2024, 4:26 PM CEST