Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan

Artikel

This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Pakistan Journal of Commerce and Social Sciences (PJCSS) ; ISSN: 2309-8619 ; Volume: 7 ; Year: 2013 ; Issue: 1 ; Pages: 1-18 ; Lahore: Johar Education Society, Pakistan (JESPK)

Classification and Topics

• Classification: Wirtschaft
• Subject: Total Quality Management (TQM) ; leadership ; Pakistan ; organizational performance ; people management

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Ul Hassan, Masood ; Hassan, Saad ; Shaukat, Sadia ; Nawaz, Muhammad Saqib
• Event: Veröffentlichung
• (who): Johar Education Society, Pakistan (JESPK)
• (where): Lahore
• (when): 2013

Further information

• Handle: http://hdl.handle.net/10419/188069
• Last update: 10.03.2025, 11:44 AM CET