Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan

Artikel

This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.

Angaben zum Objekt

• Sprache: Englisch

Verweise und Beziehungen

• Erschienen in: Journal: Pakistan Journal of Commerce and Social Sciences (PJCSS) ; ISSN: 2309-8619 ; Volume: 7 ; Year: 2013 ; Issue: 1 ; Pages: 1-18 ; Lahore: Johar Education Society, Pakistan (JESPK)

Klassifikation und Themen

• Klassifikation: Wirtschaft
• Thema: Total Quality Management (TQM) ; leadership ; Pakistan ; organizational performance ; people management

Beteiligte, Orts- und Zeitangaben

• Ereignis: Geistige Schöpfung
• (wer): Ul Hassan, Masood ; Hassan, Saad ; Shaukat, Sadia ; Nawaz, Muhammad Saqib
• Ereignis: Veröffentlichung
• (wer): Johar Education Society, Pakistan (JESPK)
• (wo): Lahore
• (wann): 2013

Weitere Informationen

• Handle: http://hdl.handle.net/10419/188069
• Letzte Aktualisierung: 10.03.2025, 11:44 MEZ