The development of a questionnaire to measure business process maturity
Abstract: Purpose: the creation of a questionnaire for business process maturity measurement. Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability. Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model. Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them. Practical implications. This research provides a questionnaire for practitioners to assess business process maturity. Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and finding
- Alternative title
-
Разработка анкеты для измерения зрелости бизнес-процессов
- Location
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Deutsche Nationalbibliothek Frankfurt am Main
- Extent
-
Online-Ressource
- Language
-
Englisch
- Notes
-
Veröffentlichungsversion
begutachtet (peer reviewed)
In: European Journal of Management Issues ; 25 (2017) 3-4 ; 125-134
- Classification
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Management
- Event
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Veröffentlichung
- (where)
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Mannheim
- (when)
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2017
- Creator
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Aberle, David
Henkel, Jan
- DOI
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10.15421/191716
- URN
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urn:nbn:de:101:1-2019052812335049111978
- Rights
-
Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
25.03.2025, 1:54 PM CET
Data provider
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Aberle, David
- Henkel, Jan
Time of origin
- 2017
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