Artikel
Linking workforce diversity and contextual performance: The mediating role of interpersonal conflict and moderating role of supportive leadership
Despite increased recognition, South Asian organizations' interest in workforce diversity and its role in enhancing performance in a public environment remains limited. Interpersonal conflict has been a dilemma in collectivist and high power distant culture due to differences among supervisor and subordinate opinions, attributable to workforce diversity. Present study is an attempt to understand the relationship between workforce diversity and contextual performance keeping in view the mediating role of interpersonal conflict and moderating role of supportive leadership. The model is studied on primary data of 440 civil servants drawn through proportionate stratified sampling technique. Exploratory and confirmatory factor analyses are performed before model testing to establish variable construct validity. For model and hypotheses testing, structural equation modeling by using AMOS, and hierarchical regression analysis, by using SPSS is performed. The findings show a partial mediation of interpersonal conflict between workforce diversity and contextual performance. Moreover, moderating role of supportive leadership for workforce diversity and contextual performance in presence of interpersonal conflict is also found. The index of moderated mediation also supported the presence of moderated mediation. The paper reaffirms the social identity theory literature from Pakistan within South Asian region.
- Sprache
-
Englisch
- Erschienen in
-
Journal: Pakistan Journal of Commerce and Social Sciences (PJCSS) ; ISSN: 2309-8619 ; Volume: 17 ; Year: 2023 ; Issue: 1 ; Pages: 66-91
- Klassifikation
-
Wirtschaft
- Thema
-
workforce diversity
attitudes towards diversity
diversity perception
diversity climate
contextual performance
interpersonal conflict
supportive leadership
civil services
Pakistan
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Paul, Zahra Ishtiaq
Rathore, Kashif
Sial, Muhammad Adnan
- Ereignis
-
Veröffentlichung
- (wer)
-
Johar Education Society, Pakistan (JESPK)
- (wo)
-
Lahore
- (wann)
-
2023
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:44 MEZ
Datenpartner
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Objekttyp
- Artikel
Beteiligte
- Paul, Zahra Ishtiaq
- Rathore, Kashif
- Sial, Muhammad Adnan
- Johar Education Society, Pakistan (JESPK)
Entstanden
- 2023
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