Artikel
Negative word of mouth on social media: A case study of Deutsche Bahn's accountability management
Our study addresses whether a chief executive officer's (CEO) personality can mitigate financial constraints' negative effect on employee satisfaction. We draw on extant research that establishes this negative effect but add an upper echelon's perspective by examining the potential influence of the CEO's personality traits. Using a multi-source dataset of 1516 observations of S&P 500 firms, novel measures of employee satisfaction based on Glassdoor reviews, and a machine-learning-based linguistic tool on the Five-Factor Model's personality traits, our study reveals that a CEO who has a high level of openness to experience and/or a low level of conscientiousness buffers the negative impact of financial constraints on employee satisfaction. Theoretical and practical implications are discussed.
- Language
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Englisch
- Bibliographic citation
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Journal: Schmalenbach Journal of Business Research (SBUR) ; ISSN: 2366-6153 ; Volume: 75 ; Year: 2023 ; Issue: 1 ; Pages: 99-117
- Classification
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Management
Marketing and Advertising: General
Social Innovation
- Subject
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Negative Word-of-Mouth
Accountability
Social Media
Twitter
- Event
-
Geistige Schöpfung
- (who)
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Mirbabaie, Milad
Stieglitz, Stefan
Marx, Julian
- Event
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Veröffentlichung
- (who)
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Springer
- (where)
-
Heidelberg
- (when)
-
2023
- DOI
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doi:10.1007/s41471-022-00152-w
- Handle
- Last update
-
10.03.2025, 11:43 AM CET
Data provider
This object is provided by:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Mirbabaie, Milad
- Stieglitz, Stefan
- Marx, Julian
- Springer
Time of origin
- 2023
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