Correction to: The effect of stress on customer perception of the frontline employee: an experimental study
- Standort
-
Deutsche Nationalbibliothek Frankfurt am Main
- ISSN
-
1863-6691
- Umfang
-
Online-Ressource
- Sprache
-
Englisch
- Anmerkungen
-
online resource.
- Erschienen in
-
Correction to: The effect of stress on customer perception of the frontline employee: an experimental study ; day:17 ; month:8 ; year:2019 ; pages:1-2
Review of managerial science ; (17.8.2019), 1-2
- Klassifikation
-
Management
- Urheber
-
Papen, Marie-Christin
Niemand, Thomas
Siems, Florian U.
Kraus, Sascha
- Beteiligte Personen und Organisationen
-
SpringerLink (Online service)
- DOI
-
10.1007/s11846-019-00348-1
- URN
-
urn:nbn:de:101:1-2020010207360935313049
- Rechteinformation
-
Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
14.08.2025, 10:45 MESZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Beteiligte
- Papen, Marie-Christin
- Niemand, Thomas
- Siems, Florian U.
- Kraus, Sascha
- SpringerLink (Online service)
Ähnliche Objekte (12)
Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
Customer Reactions to Frontline Employee Emotion Authenticity: An Empirical Investigation of Boundary Conditions
The impact of customer discounts on frontline employees
Constructing the customer : customer and employee relations in the Australian retail banking industry
The development of shared values: Impact on employee behaviour and on customer perception of service
Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
On the role of empathy in customer-employee interactions
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
The empowered project manager: Employee perception of empowerment
The Empowered Project Manager - Employee Perception of Empowerment
Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
Customer Reactions to Frontline Employee Emotion Authenticity: An Empirical Investigation of Boundary Conditions
The impact of customer discounts on frontline employees
Constructing the customer : customer and employee relations in the Australian retail banking industry
The development of shared values: Impact on employee behaviour and on customer perception of service
Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
On the role of empathy in customer-employee interactions
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
The empowered project manager: Employee perception of empowerment
The Empowered Project Manager - Employee Perception of Empowerment
Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
Customer Reactions to Frontline Employee Emotion Authenticity: An Empirical Investigation of Boundary Conditions
The impact of customer discounts on frontline employees
Constructing the customer : customer and employee relations in the Australian retail banking industry
The development of shared values: Impact on employee behaviour and on customer perception of service
Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
On the role of empathy in customer-employee interactions
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
The empowered project manager: Employee perception of empowerment