Factors affecting communication during telephone triage in medical call centres: a mixed methods systematic review
- Location
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Deutsche Nationalbibliothek Frankfurt am Main
- Extent
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1 Online-Ressource.
- Language
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Englisch
- Bibliographic citation
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Factors affecting communication during telephone triage in medical call centres: a mixed methods systematic review ; volume:13 ; number:1 ; day:22 ; month:6 ; year:2024 ; pages:1-29 ; date:12.2024
Systematic Reviews ; 13, Heft 1 (22.6.2024), 1-29, 12.2024
- Creator
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Fotland, Siri-Linn Schmidt
Midtbø, Vivian
Vik, Jorunn
Zakariassen, Erik
Johansen, Ingrid Hjulstad
- Contributor
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SpringerLink (Online service)
- DOI
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10.1186/s13643-024-02580-7
- URN
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urn:nbn:de:101:1-2409161038072.653662808783
- Rights
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Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
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15.08.2025, 7:39 AM CEST
Data provider
This object is provided by:
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Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Fotland, Siri-Linn Schmidt
- Midtbø, Vivian
- Vik, Jorunn
- Zakariassen, Erik
- Johansen, Ingrid Hjulstad
- SpringerLink (Online service)
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Managing flexibility at organisational boundaries: the case of telephone call centres in Germany
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Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: a mixed methods study
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Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls
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