Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables [[Elektronische Ressource]]
- Standort
-
Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
-
Online-Ressource
- Sprache
-
Englisch
- Erschienen in
-
In: Human Performance ; 20 (2007), 4. - S. 363-390
- Klassifikation
-
Management
- Ereignis
-
Veröffentlichung
- (wo)
-
Konstanz
- (wer)
-
Bibliothek der Universität Konstanz
- (wann)
-
2009
- Beteiligte Personen und Organisationen
- URN
-
urn:nbn:de:bsz:352-opus-77128
- Rechteinformation
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
- 15.08.2025, 07:26 MESZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Beteiligte
- Rank, Johannes
- Carsten, Jeanne M.
- Unger, Jens M.
- Spector, Paul E.
- Bibliothek der Universität Konstanz
Entstanden
- 2009
Ähnliche Objekte (12)
Customer-Leadership im Transportwesen
Linking proactive personality to proactive customer-service performance: a moderated parallel mediation model
Understanding proactive customer orientation : construct development and managerial implications
The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance
The Leadership Task Model
The Leadership Task Model
Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs
Adaptive and Proactive Voice Assistants for Secondary Tasks
Investing in long-term customer relationships
Value sharing in customer-supplier relationships
Improving customer satisfaction in proactive service design: a Kano model approach
Improving customer satisfaction in proactive service design : A Kano model approach
Customer-Leadership im Transportwesen
Linking proactive personality to proactive customer-service performance: a moderated parallel mediation model
Understanding proactive customer orientation : construct development and managerial implications
The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance
The Leadership Task Model
The Leadership Task Model
Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs
Adaptive and Proactive Voice Assistants for Secondary Tasks
Investing in long-term customer relationships
Value sharing in customer-supplier relationships
Improving customer satisfaction in proactive service design: a Kano model approach
Improving customer satisfaction in proactive service design : A Kano model approach
Customer-Leadership im Transportwesen
Linking proactive personality to proactive customer-service performance: a moderated parallel mediation model
Understanding proactive customer orientation : construct development and managerial implications
The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance
The Leadership Task Model
The Leadership Task Model
Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs
Adaptive and Proactive Voice Assistants for Secondary Tasks
Investing in long-term customer relationships
Value sharing in customer-supplier relationships
Improving customer satisfaction in proactive service design: a Kano model approach