Artikel
Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs
Drawing upon the literature on knowledge management, leadership, and innovation, this study investigates the possible associations among customer knowledge management, knowledge-oriented leadership, innovation quality, and firm performance in 283 small and medium-sized enterprises (SMEs) in Thailand. The mediating roles of customer knowledge management and knowledge-oriented leadership among these relationships are highlighted in the SMEs, wherein human resources and invested capital are limited. Therefore, the findings contribute to the extant literature by providing empirical evidence to support that customer knowledge management mediates in the relationship between knowledge-oriented leadership and innovation quality. In addition, innovation quality mediates the relationship between customer knowledge management and firm performance. Furthermore, the result supports the moderating effect of competitive intensity on the relationship between customer knowledge management and innovation quality. Finally, the theoretical implications for academics and managerial implications for SMEs' managers are discussed.
- Sprache
-
Englisch
- Erschienen in
-
Journal: Journal of Innovation & Knowledge (JIK) ; ISSN: 2444-569X ; Volume: 7 ; Year: 2022 ; Issue: 1 ; Pages: 1-10 ; Amsterdam: Elsevier
- Klassifikation
-
Management
Multiple or Simultaneous Equation Models; Multiple Variables: General
Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
Firm Objectives, Organization, and Behavior: General
Business Administration: General
Marketing
Innovation; Research and Development; Technological Change; Intellectual Property Rights: General
- Thema
-
Customer knowledge management
Decent growth and economic work
Firm performance
Innovation quality
Knowledge-oriented leadership
SMEs
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Pornthip Chaithanapat
Prattana Punnakitikashem
Nay Chi Khin Khin Oo
Sirisuhk Rakthin
- Ereignis
-
Veröffentlichung
- (wer)
-
Elsevier
- (wo)
-
Amsterdam
- (wann)
-
2022
- DOI
-
doi:10.1016/j.jik.2022.100162
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:44 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Pornthip Chaithanapat
- Prattana Punnakitikashem
- Nay Chi Khin Khin Oo
- Sirisuhk Rakthin
- Elsevier
Entstanden
- 2022
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