Artikel
The influence of Total Quality Management on firms' intellectual capital
Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key competitive factor.Objectives: The purpose of this research was to explore whether TQM practices have a positive influence on a company's intellectual capital.Method: We formulate three hypotheses considering the components of intellectual capital: human capital, social capital and organisational capital. This article develops an empirical analysis through the use of structural equation modelling using the partial least squares technique.Results: The results show that TQM has a strong positive causal effect on intellectual capital.Conclusion: This research, therefore, identifies a key determinant of one of the most important strategic variables for companies at present: intellectual capital.
- Language
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Englisch
- Bibliographic citation
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Journal: South African Journal of Business Management ; ISSN: 2078-5976 ; Volume: 49 ; Year: 2018 ; Issue: 1 ; Pages: 1-9 ; Cape Town: African Online Scientific Information Systems (AOSIS)
- Classification
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Management
- Event
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Geistige Schöpfung
- (who)
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Ruiz, Emilio
Sanchez De Pablo, Jesus D.
Muñoz, Rosa M.
Peña, Isidro
- Event
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Veröffentlichung
- (who)
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African Online Scientific Information Systems (AOSIS)
- (where)
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Cape Town
- (when)
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2018
- DOI
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doi:10.4102/sajbm.v49i1.396
- Handle
- Last update
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10.03.2025, 11:41 AM CET
Data provider
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Ruiz, Emilio
- Sanchez De Pablo, Jesus D.
- Muñoz, Rosa M.
- Peña, Isidro
- African Online Scientific Information Systems (AOSIS)
Time of origin
- 2018
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Intellectual capital factors at work in Dominican firms: Understanding their influence
The measurement of intellectual influence
Implementing total quality
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Intellectual Property Rights, Multinational Firms and Technology Transfers
The influence of organisational culture on the Total Quality Management programme performance
Kostenorientiertes Total Quality Management
Intellectual capital disclosure of Hungarian and Czech listed firms
Total-quality-Management als Erfolgsstrategie
Total-quality-Management im Krankenhaus
Total-quality-Management als Vertrauensmanagement
The Intellectual Influence of Economic Journals: Quality versus Quantity
Intellectual capital factors at work in Dominican firms: Understanding their influence
The measurement of intellectual influence
Implementing total quality
Total E-Quality
Intellectual Property Rights, Multinational Firms and Technology Transfers
The influence of organisational culture on the Total Quality Management programme performance
Kostenorientiertes Total Quality Management
Intellectual capital disclosure of Hungarian and Czech listed firms
Total-quality-Management als Erfolgsstrategie
Total-quality-Management im Krankenhaus