Artikel
A study of employee acceptance of artificial intelligence technology
Purpose - This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service. Design/methodology/approach - This study collected 454 Korean employees through online survey methods and used hierarchical regression to test the hypothesis empirically. Findings - In the results, first, clarity of user and AI's roles, user's motivation to adopt AI-based technology and user's ability in the context of the adoption of AI-based technology increases their willingness to accept AI technology. Second, privacy concerns related to the use of AI-based technology weakens the relationship between role clarity and user's willingness to accept AI technology. And, trust related to the use of AI-based technology strengthens the relationship between ability and user's willingness to accept AI technology. Originality/value - This study is the first one to reveal the role of AI in the context of a front-line service meeting to understand how users accept AI technology-enabled service.
- Sprache
-
Englisch
- Erschienen in
-
Journal: European Journal of Management and Business Economics (EJM&BE) ; ISSN: 2444-8451 ; Volume: 30 ; Year: 2021 ; Issue: 3 ; Pages: 318-330 ; Bingley: Emerald
- Klassifikation
-
Management
- Thema
-
Ability
Artificial intelligence
Clarity of role
Motivation
Willingness to accept AI technology
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Choi, Youngkeun
- Ereignis
-
Veröffentlichung
- (wer)
-
Emerald
- (wo)
-
Bingley
- (wann)
-
2021
- DOI
-
doi:10.1108/EJMBE-06-2020-0158
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:42 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Choi, Youngkeun
- Emerald
Entstanden
- 2021
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