Quality evaluation: users' satisfaction of obstetric and mixed pediatric intensive care unit

Abstract: Objective: The aim of this study was to evaluate users' satisfaction in two intensive care units (ICU). Method: Qualitative, descriptive and evaluative study performed in obstetric and mixed pediatric ICUs inside the Brazilian northeast. Fourteen children caregivers and newborns and fifteen women hospitalized were part of this study. The data analysis were based on content analysis and consequent category construction. This study was approved in ethical committee on the number 0001/201110 (CEDEP/UNIVASF). Results: Good reception on both ICUs was mentioned, trust in the team and care were positively evaluated. However, on the mixed pediatric ICU, it was mentioned that the use of technical terms on the information given made the understanding more difficult. On the obstetric ICU, it was pointed out that the care with exams and procedures emphasized humanization. Conclusion: The users' satisfaction is an important evaluation and management tool as a factor of (re)structure of manageme

Angaben zum Objekt

• Weitere Titel: Avaliação da qualidade: satisfação dos usuários de unidades de terapia intensiva pediátrica mista e obstétrica
• Standort: Deutsche Nationalbibliothek Frankfurt am Main
• Umfang: Online-Ressource
• Sprache: Englisch
• Anmerkungen: Veröffentlichungsversion ; begutachtet (peer reviewed) ; In: Revista de Pesquisa: Cuidado é Fundamental Online ; 7 (2015) 3 ; 2974-2984

Beteiligte, Orts- und Zeitangaben

• Ereignis: Veröffentlichung
• (wo): Mannheim
• (wann): 2015

Weitere Informationen

• DOI: 10.9789/2175-5361.2015.v7i3.2974-2984
• URN: urn:nbn:de:0168-ssoar-54020-9
• Rechteinformation: Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Letzte Aktualisierung: 25.03.2025, 13:53 MEZ