IT Service Management Forum Deutschland

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ITIL in der öffentlichen Verwaltung : Planung, Einführung und Steuerung von IT-Service-Prozessen ; [mit acht Erfahrungsberichten aus der ÖV]
Service-Level-Management in der Öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Organisationsmodell für die IT in der öffentlichen Verwaltung : ein Ausweg aus dem Organisations-Dilemma
ITIL-COBIT-Mapping : Gemeinsamkeiten und Unterschiede der IT-Standards : [Praxishandbuch]

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IT Service Management Forum Deutschland

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