Artikel

Soft skill competency and employees’ capacity as the intervening factors between training effectiveness and health workers’ performance

This study aimed to determine the role of soft skill competency (SSC) and employees' capacity (EC) in mediating the effect of training effectiveness (TE) on health workers' performance (HWP). A quantitative approach was conducted by using the Structural Equation Modeling (SEM)-Amos version 23 analysis, with data obtained through accidental sampling from 222 health workers who filled out online questionnaires and were declared complete. The results showed that TE improved SSC and HWP, although it did not have a direct effect on increasing EC. This indicated that SSC was needed to mediate the relationship between these two variables. SSC and EC also mediated the effect of TE on HWP. These results were expected to enrich the limited references in explaining the relationship between human resources (HR) planning and HWP, specifically during the COVID-19 pandemic.

Language
Englisch

Bibliographic citation
Journal: Cogent Business & Management ; ISSN: 2331-1975 ; Volume: 10 ; Year: 2023 ; Issue: 1 ; Pages: 1-19

Classification
Management
Subject
employees’
capacity
health workers’
performance
soft skill competency
training effectiveness

Event
Geistige Schöpfung
(who)
Tamsah, Hasmin
Ilyas, Gunawan Bata
Nurung, Jumiaty
Jusuf, Ekafadly
Rahmi, Sri
Event
Veröffentlichung
(who)
Taylor & Francis
(where)
Abingdon
(when)
2023

DOI
doi:10.1080/23311975.2023.2199493
Last update
10.03.2025, 11:44 AM CET

Data provider

This object is provided by:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.

Object type

  • Artikel

Associated

  • Tamsah, Hasmin
  • Ilyas, Gunawan Bata
  • Nurung, Jumiaty
  • Jusuf, Ekafadly
  • Rahmi, Sri
  • Taylor & Francis

Time of origin

  • 2023

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