Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy

Abstract: This paper presents five consultation workshops with 29 community pharmacists, stakeholders and patients that examined "patient-centred professionalism" in terms of pharmacists' working day and environment. The concept is ill-defined in both medical and pharmacy literature and the study aimed to clarify the situated nature of the term for patients and health professionals across settings. Workshops were supported by bio-photographic datasets of "in-situ" practice and Nominal Group Work. The thematic content analyses led to the following aspects: building caring relationships; managing external forces; the effects of space and environment, and different roles and expectations. The study reveals how patient-centred professionalism cannot be defined in any singular or stationary sense, but should be seen as a "moveable feast", best understood through everyday examples of practice and interaction, in relation to whose experience is being expressed, and whose needs considered. The phras.... https://www.qualitative-research.net/index.php/fqs/article/view/1301

Object Details

• Location: Deutsche Nationalbibliothek Frankfurt am Main
• Extent: Online-Ressource
• Language: Englisch

References and Relationships

• Bibliographic citation: Through the Looking Glass: Public and Professional Perspectives on Patient-centred Professionalism in Modern-day Community Pharmacy ; volume:11 ; number:1 ; day:26 ; month:11 ; year:2009 ; Forum qualitative Sozialforschung ; 11, Heft 1 (26.11.2009)

Contributors, Places and Time

• Creator: Rapport, Frances ; Doel, Marcus A. ; Hutchings, Hayley A. ; Jerzembek, Gabi S. ; John, Dai N. ; Wainwright, Paul ; Dobbs, Christine ; Newbury, Stephen ; Trower, Carol

Further information

• DOI: 10.17169/fqs-11.1.1301
• URN: urn:nbn:de:0114-fqs100177
• Rights: Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Last update: 15.08.2025, 7:34 AM CEST