Artikel

Smart Mobility: Contradictions in Value Co-Creation

Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship.

Sprache
Englisch

Erschienen in
Journal: Information Systems Frontiers ; ISSN: 1572-9419 ; Year: 2020 ; Pages: 1-21 ; New York, NY: Springer US

Klassifikation
Allgemeines, Wissenschaft
Thema
Activity theory
Service-dominant logic
Smart mobility
Value co-creation

Ereignis
Geistige Schöpfung
(wer)
Schulz, Thomas
Gewald, Heiko
Böhm, Markus
Krcmar, Helmut
Ereignis
Veröffentlichung
(wer)
Springer US
(wo)
New York, NY
(wann)
2020

DOI
doi:10.1007/s10796-020-10055-y
Letzte Aktualisierung
10.03.2025, 11:44 MEZ

Datenpartner

Dieses Objekt wird bereitgestellt von:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.

Objekttyp

  • Artikel

Beteiligte

  • Schulz, Thomas
  • Gewald, Heiko
  • Böhm, Markus
  • Krcmar, Helmut
  • Springer US

Entstanden

  • 2020

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