Artikel
Smart Mobility: Contradictions in Value Co-Creation
Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship.
- Language
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Englisch
- Bibliographic citation
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Journal: Information Systems Frontiers ; ISSN: 1572-9419 ; Year: 2020 ; Pages: 1-21 ; New York, NY: Springer US
- Classification
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Allgemeines, Wissenschaft
- Subject
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Activity theory
Service-dominant logic
Smart mobility
Value co-creation
- Event
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Geistige Schöpfung
- (who)
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Schulz, Thomas
Gewald, Heiko
Böhm, Markus
Krcmar, Helmut
- Event
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Veröffentlichung
- (who)
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Springer US
- (where)
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New York, NY
- (when)
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2020
- DOI
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doi:10.1007/s10796-020-10055-y
- Last update
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10.03.2025, 11:44 AM CET
Data provider
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Object type
- Artikel
Associated
- Schulz, Thomas
- Gewald, Heiko
- Böhm, Markus
- Krcmar, Helmut
- Springer US
Time of origin
- 2020