Artikel

Smart Mobility: Contradictions in Value Co-Creation

Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship.

Language
Englisch

Bibliographic citation
Journal: Information Systems Frontiers ; ISSN: 1572-9419 ; Year: 2020 ; Pages: 1-21 ; New York, NY: Springer US

Classification
Allgemeines, Wissenschaft
Subject
Activity theory
Service-dominant logic
Smart mobility
Value co-creation

Event
Geistige Schöpfung
(who)
Schulz, Thomas
Gewald, Heiko
Böhm, Markus
Krcmar, Helmut
Event
Veröffentlichung
(who)
Springer US
(where)
New York, NY
(when)
2020

DOI
doi:10.1007/s10796-020-10055-y
Last update
10.03.2025, 11:44 AM CET

Data provider

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Object type

  • Artikel

Associated

  • Schulz, Thomas
  • Gewald, Heiko
  • Böhm, Markus
  • Krcmar, Helmut
  • Springer US

Time of origin

  • 2020

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