Smart Mobility: Contradictions in Value Co-Creation

Artikel

Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Information Systems Frontiers ; ISSN: 1572-9419 ; Year: 2020 ; Pages: 1-21 ; New York, NY: Springer US

Classification and Topics

• Classification: Allgemeines, Wissenschaft
• Subject: Activity theory ; Service-dominant logic ; Smart mobility ; Value co-creation

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Schulz, Thomas ; Gewald, Heiko ; Böhm, Markus ; Krcmar, Helmut
• Event: Veröffentlichung
• (who): Springer US
• (where): New York, NY
• (when): 2020

Further information

• DOI: doi:10.1007/s10796-020-10055-y
• Last update: 10.03.2025, 11:44 AM CET