Optimal Service Time Windows

Abstract: Because customers must usually arrange their schedules to be present for home services, they desire an accurate estimate of when the service will take place. However, even when firms quote large service time windows, they are often missed, leading to customer dissatisfaction. Wide time windows and frequent failures occur because time windows must be communicated to customers in the face of several uncertainties: future customer requests are unknown, final service plans are not yet determined, and when fulfillment is outsourced to a third party, the firm has limited control over routing procedures. Even when routing is performed in-house, time windows typically do not receive explicit consideration. In this paper, we show how companies can communicate reliable and narrow time windows to customers in the face of arrival time uncertainty. Under mild assumptions, our main result characterizes the optimal policy, identifying structure that reduces a high-dimensional stochastic non-linea.... https://141.44.17.137/index.php/FEMM-WPS/article/view/2098

Object Details

• Location: Deutsche Nationalbibliothek Frankfurt am Main
• Extent: Online-Ressource
• Language: Englisch

References and Relationships

• Bibliographic citation: Optimal Service Time Windows ; year:2023 ; Working paper series / Otto-von-Guericke-Universität Magdeburg / Fakultät für Wirtschaftswissenschaft ; (2023)

Contributors, Places and Time

• Creator: Ulmer, Marlin Wolf ; Goodson, Justin C. ; Thomas, Barrett W.

Further information

• DOI: 10.24352/UB.OVGU-2023-014
• URN: urn:nbn:de:101:1-2023021621115780427458
• Rights: Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Last update: 14.08.2025, 10:59 AM CEST