Artikel
An analysis on the impact of logistics on customer service
What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?
- Language
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Englisch
- Bibliographic citation
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Journal: Journal of Applied Leadership and Management ; ISSN: 2194-9522 ; Volume: 5 ; Year: 2017 ; Pages: 90-103 ; Kempten: Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology
- Classification
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Management
- Subject
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Supply Chain Management
Supply Chain
Management
Logistics Management
Logistics
Customer
Customer Service
Customer Experience
- Event
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Geistige Schöpfung
- (who)
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Querin, Francesco
Göbl, Martin
- Event
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Veröffentlichung
- (who)
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Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology
- (where)
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Kempten
- (when)
-
2017
- Handle
- Last update
-
10.03.2025, 11:41 AM CET
Data provider
This object is provided by:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Querin, Francesco
- Göbl, Martin
- Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology
Time of origin
- 2017
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Impact of self-service factors on customer value: How customer behavioral intentions are formed?
Impact of service quality on customer satisfaction and customer loyalty: Evidence from banking sector
The development of shared values: Impact on employee behaviour and on customer perception of service
Relevant Purchase Criteria or Basic Requirement: Customer Perspectives on Green Logistics
The Impact of Uncertainty on Customer Satisfaction
Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction
The impact of Guanxi on the selection of Logistics Service Providers in China
The impact of institutions on multinational third party logistics service providers in Russia
Impact of Digitalization on Logistics Provider Business Models
Digitization of the car: Impact on automotive logistics
Exploring the Impact of Sustainable Logistics Service Quality on Relationship Quality in Logistics Service Providers
Reverse logistics for recycling: The customer service
Impact of self-service factors on customer value: How customer behavioral intentions are formed?
Impact of service quality on customer satisfaction and customer loyalty: Evidence from banking sector
The development of shared values: Impact on employee behaviour and on customer perception of service
Relevant Purchase Criteria or Basic Requirement: Customer Perspectives on Green Logistics
The Impact of Uncertainty on Customer Satisfaction
Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction
The impact of Guanxi on the selection of Logistics Service Providers in China
The impact of institutions on multinational third party logistics service providers in Russia
Impact of Digitalization on Logistics Provider Business Models