Enterprise systems and labor productivity: disentangling combination effects

Arbeitspapier

This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It also tests for complementarity among the enterprise systems with respect to their interacting nature. Using German firm-level data the results show that the highest productivity gains due to enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function as complements, especially if ERP is also in use.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Series: ZEW Discussion Papers ; No. 09-040

Classification and Topics

• Classification: Wirtschaft ; Production and Organizations: General ; Business Administration and Business Economics; Marketing; Accounting; Personnel Economics: General
• Subject: Labor productivity ; enterprise systems ; complementarity ; Enterprise Resource Planning ; Supply Chain Management ; Customer Relationship Management ; Betriebliches Informationssystem ; Computergestütztes Verfahren ; Arbeitsproduktivität ; Komplementärgut ; Enterprise-Resource-Planning ; Supply Chain Management ; Marketing-Informationssystem ; Deutschland

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Engelstätter, Benjamin
• Event: Veröffentlichung
• (who): Zentrum für Europäische Wirtschaftsforschung (ZEW)
• (where): Mannheim
• (when): 2009

Further information

• Handle: http://hdl.handle.net/10419/27764
• Last update: 10.03.2025, 11:44 AM CET