Journal article | Zeitschriftenartikel

Knowledge transfer and organizational memory: an events perspective

Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap, using qualitative interview data and show in our results that knowledge transfer processes can be categorized into three distinct phases: i) pre-event, ii) event-operations and iii) post-event. Event managers and staff mostly transfer explicit knowledge pre-event; yet, tacit knowledge is transferred during the event-operations. Tacit knowledge however, is rarely converted into explicit knowledge in the post-event phase, and organizational memory is largely underutilised. Practical implications are deduced, suggesting for event organizations, to adopt a more strategic approach to knowledge transfer. We suggest that event management then operates more effectively in this fast-paced and knowledge intensive business environment, and better integrates heterogeneous event staff, including both paid employees and event volunteers.

Knowledge transfer and organizational memory: an events perspective

Urheber*in: Muskat, Birgit; Deery, Marg

Attribution 3.0 Germany

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ISSN
1525-9951
Extent
Seite(n): 431–447
Language
Englisch
Notes
Status: Postprint; begutachtet (peer reviewed)

Bibliographic citation
Event Management, 21(4)

Subject
Wirtschaft
Allgemeines, spezielle Theorien und Schulen, Methoden, Entwicklung und Geschichte der Wirtschaftswissenschaften
Lernprozess
Produktlebenszyklus
Event
strategisches Management
lernende Organisation
Wissensmanagement
qualitative Methode
Informationsprozess
Wissenstransfer

Event
Geistige Schöpfung
(who)
Muskat, Birgit
Deery, Marg
Event
Veröffentlichung
(when)
2017

DOI
URN
urn:nbn:de:0168-ssoar-54567-8
Rights
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
Last update
21.06.2024, 4:26 PM CEST

Data provider

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Object type

  • Zeitschriftenartikel

Associated

  • Muskat, Birgit
  • Deery, Marg

Time of origin

  • 2017

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