Cost-effective service excellence

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Location: Deutsche Nationalbibliothek Frankfurt am Main

ISSN: 1552-7824

Extent: Online-Ressource

Language: Englisch

Notes: online resource.

Bibliographic citation: Cost-effective service excellence ; day:23 ; month:8 ; year:2017 ; pages:1-22
Journal of the Academy of Marketing Science / Academy of Marketing Science ; (23.8.2017), 1-22

Classification: Management

Creator: Wirtz, Jochen

Contributor: Zeithaml, Valarie
SpringerLink (Online service)

DOI: 10.1007/s11747-017-0560-7

URN: urn:nbn:de:1111-201711222167

Rights: Der Zugriff auf das Objekt ist unbeschränkt möglich.

Last update: 15.08.2025, 7:32 AM CEST

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Wirtz, Jochen
Zeithaml, Valarie
SpringerLink (Online service)

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Cost-effective service excellence

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