Hochschulschrift
New perspectives on customer experience in service recovery [cumulative dissertation]
- Location
-
Deutsche Nationalbibliothek Frankfurt am Main
- Extent
-
Online-Ressource
- Language
-
Englisch
- Notes
-
Eichstätt-Ingolstadt, Katholische Universität Eichstätt-Ingolstadt, Dissertation, 2017
- Classification
-
Management
- Keyword
-
Dienstleistung
Marketing
Kundendienst
Reklamation
Kundenbindung
Verbraucherzufriedenheit
Beschwerde
Konflikttheorie
Brand community
Experiment
Strukturgleichungsmodell
- Event
-
Veröffentlichung
- (where)
-
Eichstätt-Ingolstadt
- (who)
-
Katholische Universität Eichstätt-Ingolstadt
- (when)
-
2017
- Creator
-
Mandl, Leonhard
- Contributor
-
Hogreve, Jens
Gelbrich, Katja
- URN
-
urn:nbn:de:bvb:824-opus4-3991
- Rights
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
-
25.03.2025, 1:49 PM CET
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Object type
- Hochschulschrift
Associated
- Mandl, Leonhard
- Hogreve, Jens
- Gelbrich, Katja
- Katholische Universität Eichstätt-Ingolstadt
Time of origin
- 2017
Other Objects (12)
New perspectives on customer experience in service recovery
Customer Recovery Controlling
Customer experience in B2C and B2B interactions : a holistic and multidimensional perception [cumulative dissertation]
Causality in Social Media Recovery [cumulative dissertation]
Emotions in service recovery encounters [cumulative dissertation]
Digital customer experience
Customer Experience Management
Customer experience management
Leitfaden Customer Experience
Digitalization of customer services in health care [cumulative dissertation]
Customer success management as a strategic function : [cumulative dissertation]
Customer Experience : Forum Dienstleistungsmanagement
New perspectives on customer experience in service recovery
Customer Recovery Controlling
Customer experience in B2C and B2B interactions : a holistic and multidimensional perception [cumulative dissertation]
Causality in Social Media Recovery [cumulative dissertation]
Emotions in service recovery encounters [cumulative dissertation]
Digital customer experience
Customer Experience Management
Customer experience management
Leitfaden Customer Experience
Digitalization of customer services in health care [cumulative dissertation]
Customer success management as a strategic function : [cumulative dissertation]
Customer Experience : Forum Dienstleistungsmanagement
New perspectives on customer experience in service recovery
Customer Recovery Controlling
Customer experience in B2C and B2B interactions : a holistic and multidimensional perception [cumulative dissertation]
Causality in Social Media Recovery [cumulative dissertation]
Emotions in service recovery encounters [cumulative dissertation]
Digital customer experience
Customer Experience Management
Customer experience management
Leitfaden Customer Experience
Digitalization of customer services in health care [cumulative dissertation]
Customer success management as a strategic function : [cumulative dissertation]