Relationships, Layoffs, and Organizational Resilience: Airline Industry Responses to September 11

Arbeitspapier

The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline companies recovered successfully after the attacks while others struggled. Evidence is provided that layoffs after the crisis, while intended to foster recovery, instead inhibited recovery throughout the four years after the crisis. But layoffs after the crisis were strongly correlated with the lack of financial reserves and the lack of a viable business model prior to the crisis. Digging deeper, we find that having a viable business model itself depended on the extent to which positive employee relationships had been achieved and maintained over the long term. One implication of our findings is that layoffs, while reducing costs in the short term, may also undermine the positive relationships that are critical for achieving lasting recovery.

Angaben zum Objekt

• Sprache: Englisch

Verweise und Beziehungen

• Erschienen in: Series: EERI Research Paper Series ; No. 6/2005

Klassifikation und Themen

• Klassifikation: Wirtschaft ; Air Transportation
• Thema: Relationships ; layoffs ; organizational resilience ; terrorist attacks ; aviation

Beteiligte, Orts- und Zeitangaben

• Ereignis: Geistige Schöpfung
• (wer): Gittell, Jody Hoffer ; Cameron, Kim ; Lim, Sandy ; Rivas, Victor
• Ereignis: Veröffentlichung
• (wer): Economics and Econometrics Research Institute (EERI)
• (wo): Brussels
• (wann): 2005

Weitere Informationen

• Handle: http://hdl.handle.net/10419/142505
• Letzte Aktualisierung: 10.03.2025, 11:41 MEZ