Arbeitspapier
Information Provision and Streamlined Medical Service: Evidence from a Mobile Appointment App
We examine the launch of a mobile outpatient appointment app in China to study the effect of information provision and a streamlined appointment process on hospital operations and the alignment of healthcare supply and demand. Using a longitudinal dataset on hospital operations and a difference-in-differences model, we document that the app increases completed hospital consultations by 9.5%, through boosting registrations by 4.8% and reducing appointment cancellations by 3.4%. The app improves queuing efficiency in overcrowded hospitals and draws demand for underutilized ones. Supported by additional evidence from a subset of patients' electronic medical records, we also find that the app directs patients to the hospital and department more suitable to their medical conditions and to less busy days, resulting in a better match between patient demand and hospital service.
- Sprache
-
Englisch
- Erschienen in
-
Series: IZA Discussion Papers ; No. 11845
- Klassifikation
-
Wirtschaft
Analysis of Health Care Markets
Health Behavior
Health: Government Policy; Regulation; Public Health
- Thema
-
healthcare information technology
information provision
hospital operations
patient sorting
patient choices
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Song, Changcheng
Yang, Nan
Yi, Junjian
Yuan, Ye
- Ereignis
-
Veröffentlichung
- (wer)
-
Institute of Labor Economics (IZA)
- (wo)
-
Bonn
- (wann)
-
2018
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:43 MEZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Arbeitspapier
Beteiligte
- Song, Changcheng
- Yang, Nan
- Yi, Junjian
- Yuan, Ye
- Institute of Labor Economics (IZA)
Entstanden
- 2018
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