Artikel
Reputation of public organizations: What dimensions are crucial?
This paper explores the relationships among variables and determines the influences of dimensions (i.e., municipal satisfaction, organizational performance, perceived quality, contestations and complaints of the municipal executive) on the notoriety, image, and reputation (NIR) of municipal executives. We attempted to understand if citizens' opinions influenced the evaluations, recommendations, and contestations based on NIR. Parishes in the municipality of Valongo were selected and analysed, namely Alfena, Campo e Sobrado, Valongo, and Ermesinde; a total of 998 questionnaires were collected. It was concluded that all of the studied dimensions were statistically significant in the final structural estimated model. The structural results point to municipal satisfaction and contestations and complaints of municipal executives as having directly positive and statistically significant influences on NIR. Organizational performance and perceived quality have directly positive but not statistically significant influences on NIR. The results of this research suggest that obtaining the personal opinions of citizens (e.g., regarding the work performances of their mayors) allows citizens to feel heard and active in their municipalities. From the point of view of public executives, the results of this type of study could provide valid information that allows stakeholders to make political decisions that are appropriate for the interests of their communities (e.g., by listening to their citizens).
- Sprache
-
Englisch
- Erschienen in
-
Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 12 ; Year: 2022 ; Issue: 4 ; Pages: 1-19
- Klassifikation
-
Öffentliche Verwaltung
- Thema
-
contestation and complaint
image
municipal satisfaction
notoriety
organizational performance
organizational reputation
perceived quality
public organizations
reputation
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Meirinhos, Galvão
Bessa, Maximino
Leal, Carmem Pereira
Oliveira, Márcio José Sol Pereira
Carvalho, Amélia
Silva, Rui
- Ereignis
-
Veröffentlichung
- (wer)
-
MDPI
- (wo)
-
Basel
- (wann)
-
2022
- DOI
-
doi:10.3390/admsci12040126
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:44 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Meirinhos, Galvão
- Bessa, Maximino
- Leal, Carmem Pereira
- Oliveira, Márcio José Sol Pereira
- Carvalho, Amélia
- Silva, Rui
- MDPI
Entstanden
- 2022
Ähnliche Objekte (12)
A bayesian reputation system for Virtual Organizations
What hampers innovation in organizations?
What causes organizations to learn?
Director's perspectives on the meaning and dimensions of corporate reputation
Dimensions that influence the innovation process in justice organizations
Reputation formation of nonprofit and social entrepreneurial organizations : towards a stakeholder perspective
Investigating the impact of service quality dimensions on reputation and brand trust
A Crucial Problem.
The Crucial Test
Managing reputation, incentives and target groups - empirical research on nonprofit blood donation organizations
The Elites‐Mutual‐Attraction Effect: How Relative Reputation Influences Employee Flows between Organizations
What Went Wrong in Crucial Bihar Election for Mr. Narendra Modi, Why, What’s At Stake and What he Must Do
A bayesian reputation system for Virtual Organizations
What hampers innovation in organizations?
What causes organizations to learn?
Director's perspectives on the meaning and dimensions of corporate reputation
Dimensions that influence the innovation process in justice organizations
Reputation formation of nonprofit and social entrepreneurial organizations : towards a stakeholder perspective
Investigating the impact of service quality dimensions on reputation and brand trust
A Crucial Problem.
The Crucial Test
Managing reputation, incentives and target groups - empirical research on nonprofit blood donation organizations
The Elites‐Mutual‐Attraction Effect: How Relative Reputation Influences Employee Flows between Organizations
What Went Wrong in Crucial Bihar Election for Mr. Narendra Modi, Why, What’s At Stake and What he Must Do
A bayesian reputation system for Virtual Organizations
What hampers innovation in organizations?
What causes organizations to learn?
Director's perspectives on the meaning and dimensions of corporate reputation
Dimensions that influence the innovation process in justice organizations
Reputation formation of nonprofit and social entrepreneurial organizations : towards a stakeholder perspective
Investigating the impact of service quality dimensions on reputation and brand trust
A Crucial Problem.
The Crucial Test
Managing reputation, incentives and target groups - empirical research on nonprofit blood donation organizations
The Elites‐Mutual‐Attraction Effect: How Relative Reputation Influences Employee Flows between Organizations