No call for action? Why there is no union (yet) in Philippine call centers

Abstract: "This contribution presents findings from a qualitative study which focused on young urban professionals in the Philippines who work(ed) in international call centers - workplaces usually characterized by job insecurity and other forms of precarity, factory-like working conditions, and disembeddedness. Nevertheless, trade unions in these centers have not come into existence. Why collective action is not chosen by call center agents as an option to tackle the above mentioned problems - this is what the research project this article is based on tried to understand. After outlining some work related problems identified by Filipino call center agents, the article will focus on the strategies the agents employ to counter these problems (mainly accommodation and everyday resistance). By highlighting five objective and five subjective reasons (or reasons by circumstances and reasons by framing), the authors conclude that it is not repressive regulation policies, but rather the formative p

Object Details

• Alternative title: Kein Aufruf zum Handeln? Warum es (noch) keine Gewerkschaft in philippinischen Call-Centern gibt
• Location: Deutsche Nationalbibliothek Frankfurt am Main
• Extent: Online-Ressource
• Language: Englisch
• Notes: Veröffentlichungsversion ; begutachtet (peer reviewed) ; In: ASEAS - Austrian Journal of South-East Asian Studies ; 6 (2013) 1 ; 140-159

Classification and Topics

• Classification: Wirtschaft

Contributors, Places and Time

• Event: Veröffentlichung
• (where): Mannheim
• (when): 2013
• Creator: Reese, Niklas ; Soco-Carreon, Joefel

Further information

• DOI: 10.4232/10.ASEAS-6.1-8
• URN: urn:nbn:de:0168-ssoar-374268
• Rights: Open Access; Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Last update: 2025-08-15T07:39:04+0200