Improving chatbots in higher education. Intent recognition evaluation

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Abstract: Intelligent assistants provide a lot of potential in the development of scalable mentoring solutions for higher education. Chatbots became popular also in this field, but they may cause users’ frustration if they do not understand the user correctly. Therefore, it is crucial to evaluate their performance in recognizing user messages, in order to know their weak points and improve them accordingly. In their experiments, the autors took one chatbot used by students of educational sciences and evaluated it from various perspectives. The results indicate that this kind of validation can help to improve the usability of chatbots in the learning domain. (DIPF/Orig.)

Location
Deutsche Nationalbibliothek Frankfurt am Main
Extent
Online-Ressource
Language
Englisch
Notes
In: Wollersheim, Heinz-Werner [Hrsg.]; Karapanos, Marios [Hrsg.]; Pengel, Norbert [Hrsg.]: Bildung in der digitalen Transformation. Münster ; New York : Waxmann 2021, S. 257-267. - (Medien in der Wissenschaft; 78). ISBN 978-3-8309-4456-0
ISSN: 1434-3436

Bibliographic citation
Medien in der Wissenschaft ; 78

Classification
Erziehung, Schul- und Bildungswesen

Event
Veröffentlichung
(where)
Frankfurt
(who)
DIPF Leibniz Institut für Bildungsforschung und Bildungsinformation
(when)
2021
Creator
Li, Hong
Arndt, Tamar
Kravčik, Miloš

DOI
10.25656/01:26641
URN
urn:nbn:de:0111-pedocs-266416
Rights
Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
Last update
14.08.2025, 10:56 AM CEST

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Associated

  • Li, Hong
  • Arndt, Tamar
  • Kravčik, Miloš
  • DIPF Leibniz Institut für Bildungsforschung und Bildungsinformation

Time of origin

  • 2021

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