The role of awareness in appraising the success of E-government systems

Artikel

Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean's IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Cogent Business & Management ; ISSN: 2331-1975 ; Volume: 10 ; Year: 2023 ; Issue: 1 ; Pages: 1-18

Classification and Topics

• Classification: Management
• Subject: service quality ; perceived usefulness ; DeLone and McLean’ ; s IS success model ; E-Government systems ; information quality ; information systems ; system quality

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Rehman, Imdadullah Hidayat Ur ; Turi, Jamshid Ali ; Rosak-Szyrocka, Joanna ; Alam, Mohammad Nurul ; Pilař, Ladislav
• Event: Veröffentlichung
• (who): Taylor & Francis
• (where): Abingdon
• (when): 2023

Further information

• DOI: doi:10.1080/23311975.2023.2186739
• Last update: 10.03.2025, 11:41 AM CET