Leadership and knowledge management in an e-government environment

Artikel

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 2 ; Year: 2012 ; Issue: 1 ; Pages: 63-81 ; Basel: MDPI

Classification and Topics

• Classification: Öffentliche Verwaltung
• Subject: e-government ; knowledge management ; leadership strategic planning ; customer and market focus ; The Malcolm Baldrige National Quality Award ; MBNQA

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Ryan, Sherry D. ; Zhang, Xiaoni ; Prybutok, Victor R. ; Sharp, Jason H.
• Event: Veröffentlichung
• (who): MDPI
• (where): Basel
• (when): 2012

Further information

• DOI: doi:10.3390/admsci2010063
• Handle: http://hdl.handle.net/10419/239699
• Last update: 10.03.2025, 11:42 AM CET