Artikel
A scoping review of empirical evidence on (digital) public services co-creation
The public sector is facing significant challenges regarding public services provision, including declination of users' trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users' needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting.
- Language
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Englisch
- Bibliographic citation
-
Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 11 ; Year: 2021 ; Issue: 4 ; Pages: 1-21
- Classification
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Öffentliche Verwaltung
- Subject
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digital transformation
co-creation
PRISMA
public services
scoping review
- Event
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Geistige Schöpfung
- (who)
-
Rodriguez Müller, A. Paula
Casiano Flores, Cesar
Albrecht, Valerie
Steen, Trui
Crompvoets, Joep
- Event
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Veröffentlichung
- (who)
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MDPI
- (where)
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Basel
- (when)
-
2021
- DOI
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doi:10.3390/admsci11040130
- Handle
- Last update
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10.03.2025, 11:44 AM CET
Data provider
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Rodriguez Müller, A. Paula
- Casiano Flores, Cesar
- Albrecht, Valerie
- Steen, Trui
- Crompvoets, Joep
- MDPI
Time of origin
- 2021
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Co-Creation bei komplexen Consumer Products
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Value co-creation of Xiaomi in China
Smart Mobility: Contradictions in Value Co-Creation
Co-Creation : die Kraft des gemeinsamen Denkens
The business of co-creation - and the co-creation of business
Kreislaufwirtschaft durch Co-Creation
Is Co-Creation Always Sustainable? : Empirical Exploration of Co-Creation Patterns, Practices, and Outcomes in Bottom of the Pyramid Markets
Unleashing the power of customer co-creation : an empirical analysis of co-creation development, aesthetic product design and consumer feedback
The power of co-creation : managing customer co-creation of technology-based services
Scoping Review Protocol
Co-Creation bei komplexen Consumer Products
Co-Creation im Privatkundengeschäft von Kreditinstituten
Child‐Led Participation: A Scoping Review of Empirical Studies
Value co-creation of Xiaomi in China
Smart Mobility: Contradictions in Value Co-Creation