Artikel

A scoping review of empirical evidence on (digital) public services co-creation

The public sector is facing significant challenges regarding public services provision, including declination of users' trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users' needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting.

Sprache
Englisch

Erschienen in
Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 11 ; Year: 2021 ; Issue: 4 ; Pages: 1-21

Klassifikation
Öffentliche Verwaltung
Thema
digital transformation
co-creation
PRISMA
public services
scoping review

Ereignis
Geistige Schöpfung
(wer)
Rodriguez Müller, A. Paula
Casiano Flores, Cesar
Albrecht, Valerie
Steen, Trui
Crompvoets, Joep
Ereignis
Veröffentlichung
(wer)
MDPI
(wo)
Basel
(wann)
2021

DOI
doi:10.3390/admsci11040130
Handle
Letzte Aktualisierung
10.03.2025, 11:44 MEZ

Datenpartner

Dieses Objekt wird bereitgestellt von:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.

Objekttyp

  • Artikel

Beteiligte

  • Rodriguez Müller, A. Paula
  • Casiano Flores, Cesar
  • Albrecht, Valerie
  • Steen, Trui
  • Crompvoets, Joep
  • MDPI

Entstanden

  • 2021

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