Artikel
Enhancing innovation performance in the hotel industry: The role of employee empowerment and quality management practices
This research investigates employee empowerment's role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and significant influence on employee empowerment and innovation performance. The results also reveal that employee empowerment has a positive influence on innovation performance. Finally, employee empowerment as a mediator variable was not working on the relationship between QP and innovation performance but showed a significant role as a partial mediator between QC and innovation performance as well as QET and innovation performance. Discussion, theoretical and managerial implications for future research, and limitations are presented.
- Language
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Englisch
- Bibliographic citation
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Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 13 ; Year: 2023 ; Issue: 3 ; Pages: 1-17
- Classification
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Öffentliche Verwaltung
- Subject
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empowerment
hotel industry
innovative performance
quality management practices
structural equation modeling
- Event
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Geistige Schöpfung
- (who)
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Al-Sabi, Samer M.
Al-Ababneh, Mukhles M.
Masadeh, Mousa A.
Elshaer, Ibrahim A.
- Event
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Veröffentlichung
- (who)
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MDPI
- (where)
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Basel
- (when)
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2023
- DOI
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doi:10.3390/admsci13030066
- Handle
- Last update
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10.03.2025, 11:43 AM CET
Data provider
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Al-Sabi, Samer M.
- Al-Ababneh, Mukhles M.
- Masadeh, Mousa A.
- Elshaer, Ibrahim A.
- MDPI
Time of origin
- 2023
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